Barakabridge customer privacy notice

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This privacy notice tells you what to expect us to do with your personal information.

· Contact details

· What information we collect, use, and why

· Lawful bases and data protection rights

· Where we get personal information from

· How long we keep information

· Who we share information with

· How to complain

info@barakabridge.co.uk

We collect or use the following information for service updates or marketing purposes:

· Names and contact details

We collect or use the following personal information for dealing with queries, complaints or claims:

· Names and contact details

Under UK data protection law, we must have a “lawful basis” for collecting and using your personal information. There is a list of possible lawful bases in the UK GDPR. You can find out more about lawful bases on the ICO’s website.

Which lawful basis we rely on may affect your data protection rights which are in brief set out below. You can find out more about your data protection rights and the exemptions which may apply on the ICO’s website:

· Your right of access - You have the right to ask us for copies of your personal information. You can request other information such as details about where we get personal information from and who we share personal information with. There are some exemptions which means you may not receive all the information you ask for. You can read more about this right here.

· Your right to rectification - You have the right to ask us to correct or delete personal information you think is inaccurate or incomplete. You can read more about this right here.

· Your right to erasure - You have the right to ask us to delete your personal information. You can read more about this right here.

· Your right to restriction of processing - You have the right to ask us to limit how we can use your personal information. You can read more about this right here.

· Your right to object to processing - You have the right to object to the processing of your personal data. You can read more about this right here.

· Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you. You can read more about this right here.

· Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent at any time. You can read more about this right here.

If you make a request, we must respond to you without undue delay and in any event within one month.

To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.

Our lawful bases for collecting or using personal information for service updates or marketing purposes are:

· Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.

Our lawful bases for collecting or using personal information for dealing with queries, complaints or claims are:

· Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.

· Directly from you

This retention schedule outlines the personal information Barakabridge collects and the duration for which it is retained, in accordance with our commitment to privacy and data protection.

Email Addresses Marketing communications and service updates (with consent)Retained until consent is withdrawn or email is invalidWe periodically review email addresses and delete those without consent or if invalid.

Account Information (e.g., Name, Username)To provide account-related services and customer support2 years after account closureAnnual review of inactive accounts for deletion.

User Content (submissions, uploads)For community interaction and platform engagement2 years after account closureRegular monitoring and removal of expired content.

Customer Support Information (e.g., contact form submissions)Resolving issues and inquiries1 year after issue resolutionReviewed periodically for relevance and deletion.

Survey & Feedback Responses Service improvement and user experience analysis1 yearReviewed annually for relevance.Event Registration Data Event management and marketing2 years from event dateDeleted after the retention period.

We periodically review the personal information we collect and store to ensure it remains accurate and necessary. Personal data will be securely deleted or anonymised when it is no longer needed, in accordance with the retention periods outlined above.

If you wish to withdraw your consent for Barakabridge to retain your personal information (e.g., email address), please contact us at info@barakabridge.co.uk. We will promptly remove your details without undue delay.

You have the right to access, correct, or delete your personal information at any time. For more details, please see our Privacy Policy.

This retention schedule outlines the personal information Barakabridge collects and the duration for which it is retained, in accordance with our commitment to privacy and data protection.

Email Addresses Marketing communications and service updates (with consent)Retained until consent is withdrawn or email is invalidWe periodically review email addresses and delete those without consent or if invalid.

Account Information (e.g., Name, Username)To provide account-related services and customer support2 years after account closureAnnual review of inactive accounts for deletion.

User Content (submissions, uploads)For community interaction and platform engagement2 years after account closureRegular monitoring and removal of expired content.

Customer Support Information (e.g., contact form submissions)Resolving issues and inquiries1 year after issue resolutionReviewed periodically for relevance and deletion.

Survey & Feedback Responses Service improvement and user experience analysis1 yearReviewed annually for relevance.Event Registration Data Event management and marketing2 years from event dateDeleted after the retention period.

We periodically review the personal information we collect and store to ensure it remains accurate and necessary. Personal data will be securely deleted or anonymised when it is no longer needed, in accordance with the retention periods outlined above.

If you wish to withdraw your consent for Barakabridge to retain your personal information (e.g., email address), please contact us at info@barakabridge.co.uk. We will promptly remove your details without undue delay.

You have the right to access, correct, or delete your personal information at any time. For more details, please see our Privacy Policy.

· Professional consultants with your consent 

If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.

If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.

The ICO’s address:           

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Helpline number: 0303 123 1113

Website: https://www.ico.org.uk/make-a-complaint

16 September 2024